There is no doubt, COVID-19 has created technological customer engagement challenges with regards to collections. The pandemic has impacted consumers’ ability to pay. Coupled with the vulnerability of organisations’ ability to meet compliance requirements using technology for collections activities. Consider payment methods and the power of digital wallets e.g. Apple Pay, Google Pay and Amazon Pay and the associated success and benefits. Does accepting digital wallet payments, reducing friction and making it easier for customers to pay encourage more payments and promote better adherence?
Join us Thursday 26th November, 10am GMT/11am CET for How Can Technology Help with Collections Customer Engagement Hurdles in an Unpredictable World? Aspect Global Account Director, Martin Alderson and our customer Gary Moffat, Contact Strategy Manager from Centrica will be a part of panel discussing how the pandemic has impacted collections customer engagement strategies. This will be a 45-minute session including time for Q&A to an audience of credit, collections and insolvency contacts.
Sourced from: Aspect Blog. View the original article here.
