In the ever-evolving landscape of telecom technology, staying abreast of the latest advancements is crucial for resellers and dealers. The recent release of the 3CX Windows Softphone RC is a game-changer, bringing simplified provisioning, enhanced device integration, and new features that cater to the dynamic needs of telecom professionals. This article explores the key takeaways from this significant update, providing insights and value to our readers in the South African ICT community. This article is curated based on 3CX Windows Softphone RC: Easy Provisioning.
Simplified Softphone Provisioning
One of the most notable improvements in the 3CX Windows Softphone RC is the significantly simplified provisioning process. Unlike previous versions that required the Web Client for provisioning, users can now provision their softphones directly from the application itself. This update eliminates unnecessary steps, making the process more intuitive and user-friendly.
To get started, users need to download the latest version of the 3CX Softphone from the Microsoft Store. Once installed, they can enter their existing credentials (extension/email and password) to log in. The softphone will then be automatically configured with their extension.
Additionally, for those using Google or Microsoft 365 accounts, there is an option to sign in using these credentials, provided they are the same accounts used for the 3CX Web Client. This functionality requires 3CX V20 RC3. It’s important to note that if two-factor authentication (2FA) is enabled for the extension, users will be prompted to enter their security PIN.
Enhanced Integration and Device Selection
The 3CX Windows Softphone RC brings back the much-anticipated Ringer option, allowing users to distinguish between the “Ringer” and “Speaker” devices. This feature is particularly beneficial for call centers, where the call can “ring” on a specific device, and upon answering, the ongoing call audio switches to another device as specified in the “Speaker” dropdown.
This update ensures that users can manage their call audio more effectively, enhancing their overall communication experience. The Ringer option can be toggled On or Off from the user’s avatar image in the settings.
Jabra Integration
Building on the success of the Jabra Integration introduced in Beta 6, the 3CX Windows Softphone RC continues to support all Jabra headsets. This integration has received positive feedback from users, who have praised its seamless functionality and reliability. The continued support for Jabra headsets ensures that users can leverage high-quality audio devices for their communication needs.
New Features in Softphone Settings
The latest update introduces two new features in the Softphone Settings, aimed at improving user convenience and call management.
Replace +
The “Replace +” feature automatically replaces the + symbol in phone numbers with a specified country code of up to four digits. This feature simplifies the dialing process, especially for international calls, by standardizing phone number formats according to the user’s preferences.
Auto Answer
The “Auto Answer” feature allows incoming calls to be automatically accepted after a specified number of rings. This eliminates the need for manual answering, making it an ideal feature for busy call environments where prompt response times are crucial.
The latest Windows Softphone RC is available for download from the Microsoft Store. To experience the new features and improvements, ensure you are running 3CX V20 RC3.
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