<div>What are Omnichannel & Multichannel Contact Centers?</div>

Customers are opting for various channels when communicating – Voice, SMS, email, chat, social media, and so on. In order to keep up with customers’ demands for good quality service, many companies are having to make way for a multichannel or omnichannel contact environment to offer all forms of communication and improve the customer experience.  […]

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