Overview of 3CX V20 Update 7 Release Candidate 3

3CX has officially rolled out the Release Candidate 3 (RC3) of its much-anticipated V20 Update 7. This release follows the Alpha, Beta, RC1, and RC2 versions, with the primary aim of addressing the final adjustments and minor fixes in preparation for the official Update 7 launch. Users can expect enhanced stability and improved functionality with this latest version, making it an exciting update for both new and existing users.

Key Fixes and Improvements in RC3

The update introduces several critical fixes and improvements that are designed to enhance the overall performance of the 3CX platform. Below, we break down the key changes implemented in this release:

1. Loop Detection Enhancements

One of the notable improvements in RC3 is the enhanced loop detection feature. This new protection mechanism prevents call queues from entering a loop, ensuring that calls are routed efficiently without unnecessary delays. This is particularly crucial for businesses that rely on smooth call handling.

2. Microphone Settings Fix

Users may have noticed a recent issue where microphone settings were not saving due to changes in the Chromium browser. This update addresses that problem, allowing users to configure their microphone settings without any worries about persistence. This fix is especially important for users engaging in virtual meetings or customer calls.

3. Recording Management Improvements

For those who rely on call recordings for training or compliance purposes, the RC3 update resolves issues related to custom time zone filters when searching through recordings. Users can now efficiently locate the recordings they need, regardless of their time zone settings.

4. Queue Intro Prompt Adjustment

Another significant improvement is in the queue management system. The intro prompt that plays for callers will no longer continue after a call is routed to a destination marked as ‘No Answer.’ This change enhances the caller experience by preventing unnecessary wait times and confusion.

5. OAuth Authentication Fixes

The update also addresses memory leaks that were caused by the OAuth authentication process, ensuring a more stable and secure user experience. This is vital for organizations that prioritize security in their communications and data management.

6. Queue Manager Enhancements

In terms of stability, the Queue Manager has received significant improvements. This includes:

  • Fixing issues related to stuck calls that occurred when a caller answered while an agent dropped the call simultaneously.
  • Addressing memory leaks during callback operations, which is essential for maintaining optimal performance during peak usage.
  • Implementing tracking for active calls, which helps to protect against delays inside the Queue Manager, thereby avoiding stuck calls.

Getting Started with Update 7 Release Candidate 3

To experience these new features and improvements, upgrading to V20 Update 7 RC3 is straightforward. Here’s a step-by-step guide on how to upgrade:

  1. Log in to the Admin Console of your 3CX system.
  2. Navigate to System > Updates.
  3. Select New 20.0 Update 7 RC3 and click Download.

Once the download is complete, follow the on-screen instructions to finalize the installation. Ensure that you have backed up your current settings to avoid any potential data loss during the upgrade process.

Community Engagement and Support

As a part of the 3CX community, users are encouraged to join discussions in the dedicated Partner and Customer Forums. These platforms provide an excellent opportunity for users to share experiences, ask questions, and gain insights from fellow users and 3CX experts.

Additionally, for the latest news and feature releases, be sure to follow us on X and LinkedIn. Staying connected will help you keep up with updates and best practices within the 3CX ecosystem.

In summary, the Release Candidate 3 of 3CX V20 Update 7 brings crucial fixes and enhancements that ensure improved functionality and user experience. Upgrade today to take advantage of these new features and optimize your 3CX platform for better performance.

Source Article: https://www.3cx.com/blog/releases/v20-u7-rc3/

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