Introduction to 3CX V20 Update 5 Final

The much-anticipated 3CX V20 Update 5 Final has arrived, bringing a suite of new features designed to enhance communication and administrative efficiency. This update integrates vital tools such as Google Workspace, providing improved Teams status control, and enabling advanced voicemail transcription. Additionally, the update introduces multi-tenant capabilities, enhanced call routing options, and expanded support for DECT and IP phones. System administrators will appreciate the hallmark flexibility and simplicity that 3CX is known for. Let’s delve into the key features of this exciting update.

Google Workspace Integration: Streamlining Administration

One of the standout features of the 3CX V20 Update 5 is its integration with Google Workspace. This integration allows for seamless synchronization of user accounts and contacts, reducing administrative burdens while enhancing communication capabilities. Here are some of the functionalities you can expect:

  • User Account Syncing: Start syncing user accounts directly from Google Workspace to 3CX.
  • Personal Contacts Sync: One-way syncing of personal contacts with the 3CX personal phonebook.
  • Status Updates: Automatically update 3CX profile status based on Google Calendar events; for example, if a user is in a meeting, their status will change to busy.
  • Google Buckets: Create and use Google Buckets for storing 3CX phone system data remotely.
  • Voicemail Transcription: Leverage Google Speech for the transcription of recordings and voicemails.
  • Email Functionality: Send emails using Google Workspace accounts.
  • Single Sign-On: Enable Google SSO for users to log in to their Web Client using Google credentials.
  • Security with Google ReCaptcha: Protect against automated attacks by enabling Google ReCaptcha.

For detailed instructions and configuration options for Google Workspace, check out the comprehensive guide available on the 3CX website.

Enhanced Presence Control in Microsoft Teams

The integration of Microsoft Teams with 3CX has been significantly improved in this update. Administrators now have more control over how presence statuses are shared between the two platforms. You can set up detailed configurations that allow for the mapping of statuses across Teams and 3CX. This feature is crucial for maintaining effective communication within teams, especially in hybrid work environments. If you’re interested in learning more about managing status synchronization between Teams and 3CX, refer to the detailed guide available.

Advanced Voicemail and Call Transcription Features

Voice mail transcription has become a crucial feature for many organizations, and 3CX has made this even more accessible with the V20 Update 5. Users with a PRO license can enjoy voicemail transcription, while users with an 8SC license or higher can access this feature for free. For those with a 4SC license, the transcription can be configured using either OpenAI or Google. Here’s a breakdown of the transcription requirements:

Voicemail Transcription

  • PRO License Required: A Professional (PRO) 3CX license is necessary to use voicemail transcription.
  • Free with 8SC License: Users with an 8SC or higher license will enjoy complimentary voicemail transcription.
  • Configuration for 4SC License: Users with a 4SC license need to set up transcription using OpenAI or Google.

Call Transcription

  • ENT License Required: An Enterprise (ENT) 3CX license must be obtained to utilize call transcription features.

The transcription service is currently in BETA testing, allowing users to evaluate its functionality at no additional cost. Pricing for the final version is still being determined, and updates will be provided as they become available.

Streamlined Call Routing Scripts

3CX has expanded its library of advanced call routing scripts, providing system administrators with greater flexibility in managing calls. The ability to easily update routing rules means less administrative overhead, as no additional effort is required for modifications once the rules are set. The latest enhancements include:

  • Inbound Caller ID Routing: Match incoming caller IDs with predefined rules to ensure calls reach the correct destination.
  • Inbound DID Routing: Route calls based on Direct Inward Dialing (DID) numbers to specified destinations.

This flexibility in call management is essential for organizations that handle high volumes of calls, ensuring that resources are utilized efficiently.

Multi-Tenant Capabilities for Greater Control

The update introduces new multi-tenant features that allow for the setup of a multi-company environment. This functionality enables multiple independent entities to share a single 3CX instance while maintaining privacy and separation. Key features introduced in Update 5 for multi-tenant setups include:

  • Trunk Creation: Department owners can create their own trunks, providing them with greater control over their telephony resources.
  • Transcription Control: Each tenant can manage their own transcription settings independently.
  • Holiday Prompts: Custom holiday prompts can be configured for each tenant.
  • Configurable Paging and Multicast: Enhanced paging capabilities for better internal communication.

For those managing multi-tenant setups, these new features offer unprecedented control and flexibility.

Expanded Device Support

3CX continues to grow its list of supported devices with the addition of new models, including:

  • Fanvil IP Phones: V61G, V61W, V62G, and V62W are now supported, providing users with more options for their communication needs.

Furthermore, the update expands DECT phone support, ensuring that users can seamlessly integrate their preferred devices into the 3CX environment.

Twilio SIP Trunk Auto Setup

3CX has also announced an exciting feature that allows users to auto-setup a SIP Trunk with Twilio using the “Elastic SIP Trunking” product. Twilio, a recognized leader in the VoIP communications field, offers robust support for 3CX users worldwide. This quick setup capability streamlines the process of establishing a connection, enabling users to take advantage of Twilio’s global telecom services swiftly. For more information on how to auto set up Twilio, refer to the guide available on the 3CX website.

Additional Improvements and Features

Alongside the major updates, 3CX V20 Update 5 introduces various additional improvements that enhance the overall user experience:

  • Temporary remote Web Admin access links for troubleshooting.
  • Customizable avatar shapes for users in the Web Client.
  • Options to customize voicemail greeting messages for Queues and Ring Groups.
  • Automatic assignment of extensions when importing DIDs.
  • Customizable caller ID matching lengths for SMS/CID.
  • Enhanced CRM authorization process to reduce blacklisting risks.
  • Easy export/import of Caller ID configurations.
  • Immediate recording archiving post-call for easier storage and retrieval.
  • Support for mini-bar codes in hotel mini-bars.
  • Configurable update frequencies for company phonebooks.
  • Simplified provisioning of FXS and DECT devices without manual configuration.
  • Improved detection and notification systems for SBC alerts.

Getting Started with 3CX V20 Update 5 Final

To take advantage of these new features, upgrading to V20 Update 5 Final is essential. Here’s how you can do it:

  1. Log in to the Admin Console.
  2. Navigate to System > Updates.
  3. Select Update 5 Final and click Download.

For those looking to start fresh with an on-premise installation, you can initiate a new cloud deployment through the 3CX website.

Join the vibrant V20 discussion in the dedicated Partner or Customer Forums, and stay updated on the latest news and feature releases by following 3CX on social media platforms.

Source Article: https://www.3cx.com/blog/releases/v20u5-google-workspace/