Following the successful ALPHA and BETA releases, the 3CX V20 Update 2 Release Candidate is now available for download. This update brings a host of powerful new features designed to enhance your communication and administrative capabilities.
Key Features in 3CX V20 Update 2
Microsoft Teams Presence Syncing
Ensure seamless communication by synchronizing presence status between 3CX and Microsoft Teams.
Advanced AI Integrations
- Speech-to-Text Transcription from OpenAI: Effortlessly convert speech into text for better record-keeping and analysis.
- Summary & Sentiment Analysis: Gain insights from transcribed calls with automated summaries and sentiment analysis.
- AI-Driven Reports: Leverage new AI reports based on sentiment analysis to understand customer interactions better.
Enhanced Admin Controls
- Granular User Rights: Customize user permissions for calls and presence. Read the guide here.
- Private Video Conferencing MCU: Host secure and private video conferences.
- High Priority Packet Setting: Optimize voice quality with high priority packet settings.
- Call Processing Scripts for SIP Trunks: Streamline call processing with custom scripts.
New 3CX Multi-Tenant
Experience improved multi-tenant capabilities with the new 3CX Multi-Tenant solution. Learn more here.
How to Test the Release Candidate
- From the Admin Console: Click on the latest update labeled “New 20.0 Update 2 Release.”
- 3CX Windows Installer: Follow the 3CX Windows Installation Guide.
- Download the 3CX ISO: Access the 3CX ISO for a streamlined installation.
- 3CX Linux Installation Guide: Review the 3CX Linux Installation Guide.
For a detailed list of all updates and enhancements, view the complete changelog here.
Take advantage of these new features and enhance your communication system today!
