3CX PUSH Notifications Deadline Extended: What You Need to Know

In a recent update, 3CX has confirmed the extension of PUSH notifications for version 18 (V18) users until August 31, 2025. This extension provides an additional window for users to complete their migration to version 20 (V20). After this date, PUSH notifications will cease for both Android and iOS devices running V18. It is essential for businesses to stay informed about these changes to ensure uninterrupted service.

Why the Extension Matters

The decision to prolong the support for PUSH notifications is primarily to assist users in transitioning smoothly to V20. With the end-of-life status for V18, users are encouraged to upgrade as soon as possible. This extension serves as a vital opportunity for businesses to manage their migration plans effectively without the pressure of an immediate deadline.

Key Features of the Migration

To continue receiving PUSH notifications, users must ensure they are on either V18 Update 9B or the latest V20. The following points are critical for users to remember:

  • V18 is End of Life: No further updates or technical support will be available.
  • PUSH Support Extension: Originally scheduled to end in April, support has now been extended to August 31, 2025, for users on Update 9B.
  • License Reactivation: License certificates can be reactivated on V18 until September 2025.

Upgrade Path for V18 Users

To ensure continued access to features and support, V18 users should consider the following upgrade options:

  1. Upgrade to V20: This is the recommended path. Start planning your migration using resources such as the Get Ready for V20 Webinar and our Migration Checklist.
  2. Update to V18 Update 9B: If immediate migration to V20 is not feasible, updating to 9B will keep your system operational:
    • PUSH support until August 31, 2025
    • License reactivation until September 2025
    • Compatibility and limited fixes available

Important Deadlines to Remember

As the August deadline approaches, it’s crucial for users to be aware of the following key dates:

  • Debian 10: The final security update was released in July 2024, and no further updates will be provided. Users should ensure their systems are secured behind a firewall.
  • PUSH Notifications: Support will end in August 2025 for those on Update 9B.
  • License Reactivation: Available until September 2025.

Benefits of Upgrading to V20

Transitioning to V20 is not merely about keeping access to PUSH notifications; it offers substantial upgrades in functionality, security, and reporting capabilities. Here are some of the key improvements:

  • Enhanced security protocols to protect sensitive data.
  • Improved user interface for a better experience.
  • Advanced reporting features for better analytics.

Final Thoughts on the Transition

It is imperative for users to prioritize their move to V20. For those unable to upgrade immediately, ensuring you are on V18 Update 9B is the minimum requirement to avoid disruptions in your service. Take action now to secure your system before the impending deadlines.

Don’t find yourself in a tight spot as September approaches. Stay informed, plan your upgrade, and make the most of this extended support period.

Source Article:https://www.3cx.com/blog/news/v18-push-extended/