What is Unified Communications?

As the world becomes more and more interconnected, “the phone” has come to represent a huge but complicated piece of the communications puzzle. Today, there are a variety of pieces in the communications puzzle – text, chat, video conferencing, and, of course, the phone – and these mediums are used everywhere.

No longer is the phone only present in the office and the home – it’s in your pocket with you throughout your day.

With both business and sales becoming globalized and virtual, workers are no longer localized in one particular space. With that in mind, it is critical that communications, be they for one individual or an entire company, be integrated and optimized to be most effective.


There are a number of ways, but one example is the smartphone that can receive calls for multiple numbers, texts, emails, IMs, and even, as a homage to the old days, a page. This same functionality could extend to your Tablet or even from a standard web browser, thereby enabling communication from anywhere, practically using any device which is available at the time.

Unified communications (UC) is a technological architecture whereby communication tools are integrated so that both businesses and individuals can manage all their communications in one entity instead of separately.

In short, unified communications bridges the gap between VoIP and other computer related communication technologies and the traditional driver of business – the phone.

Some of the top UC providers in South Africa include:

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