What is a Hosted PBX?

For companies that are seeking a technological solution to their phone systems but a full IP PBX system is not viable, a Hosted PBX system may be perfect.

For small, fast-growing, and/or highly-distributed businesses, a Hosted PBX service can, in fact, be the most cost-effective way to get a full suite of modern phone system features. With a hosted PBX service, there is no need for the typical customer premise equipment (CPE) – dedicated telephone hardware that sits in your office – needed with traditional PBX systems. Instead, your incoming calls are routed to telephone hardware at the provider’s data centre or cloud infrastructure.

Some of the leading Hosted PBX providers in South Africa include:

When the system determines where to transfer the call, it swiftly forwards the call to the appropriate extension at your office – and that can be geographically scattered around the city or country.

Hosted PBX services can go by many names but are often categorized “as a Service”. The main idea is the same: the software and hardware run in the provider’s data centre and delivers their functionality through the internet to the user’s locale.

By utilizing a hosting company, you’ll effectively be outsourcing the management of your phone system, which means you’ll need fewer resident experts to handle things. What’s more, Hosted PBX expands communications and productivity by providing a range of advanced features and functionality without straining your budget.

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